Delivery

Cardiff Gold · Delivery Information

Our Delivery
Information

Free, fully insured delivery on every order, with discreet packaging straight to your door — and updates at every stage of the journey.

Fully Insured & Tracked
Dispatch Time
24–48 HRS
Typical dispatch window, stock allowing
Missing Parcel Wait
14 DAYS
Working days before we can open a claim
Reporting Deadline
30 DAYS
To raise a claim from your dispatch email
🚚
How Your Delivery Works
Royal Mail & FedEx
Fully tracked & insured

We offer free, fully insured delivery on all orders, with discreet packaging straight to your door. When you order from us, we'll keep you notified at every stage of your order's journey.

We use Royal Mail and FedEx to deliver your package — the service chosen depends on the value and size of your order.

We send your package out within 24–48 hours where stock allows. You'll receive a dispatch confirmation email with tracking details from the courier once your parcel has left us.

Your delivery is confirmed by signature, a courier photo or GPS proof, or delivery to a neighbour or secure location.

📅 To note: our courier services don't collect parcels over the weekend. If you place an order over the weekend, it won't be collected until Monday.
🔒 Why Doesn't the Driver Treat It Differently?

For your security, our packaging is plain and discreet, with no markings or logos. The courier can't tell your parcel apart from any other — a deliberate step to keep your order safe from targeted theft, and to ensure security and privacy throughout delivery.

Every parcel is fully insured, giving you assurance from order to delivery.

🏬 Collection

We also offer free collection from our store. If you selected collection at checkout, we'll email you once your items are in stock and ready to collect.

Items must be collected by the person named on the order, who'll need to bring photo ID with them.

🔍
Issues With Your Delivery?
  • Your dispatch email contains a live tracking link, which usually explains any possible delay before you need to contact us
  • If an investigation is required, we're obligated to wait 14 working days from dispatch (excluding weekends and bank holidays) before a claim can be raised — a courier and insurer requirement
  • This can take a few weeks, and we may ask for a short written statement to support your claim
  • You'll receive a replacement or refund once the courier or insurer formally accepts the claim
  • You have 30 days from your dispatch confirmation email to raise a claim — after that, we're unable to raise a claim or offer reimbursement

Still Have a Question?

Email us and we'll get back to you as soon as we can.

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Aegis Vaults Ltd (trading as Cardiff Gold) · Company No. 13859360 · VAT: GB406442617