Prices are based on the current spot price of the metal when you place your order, so they may change up until we confirm your order.
We purchase your order immediately to lock in the rate, so we cannot cancel an order once placed unless there’s a rare situation where we cannot secure the metal at that price (we’ll contact you if this happens).

Delivery times vary depending on stock. If an item is on backorder, we’ll let you know and provide an expected dispatch date.

Investment products like gold coins cannot be cancelled once purchased due to price fluctuations and immediate procurement.